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Room Attendant
Company : Highgate
Location : Rockville, MD, 20850
Job Type : Full Time / Part Time
Date Posted : 29 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Working as a Room Attendant in Rockville requires stamina and strength, with frequent lifting up to 50 pounds and standing for entire shifts. This physical aspect is common in hospitality roles, so being prepared for active, on-your-feet work is essential.
Attention to detail, efficient cleaning techniques, and polite guest interaction are key for Room Attendants. Strong communication skills help when reporting maintenance issues or guest needs, while organizational skills ensure timely restocking and room readiness.
While prior hotel housekeeping experience is beneficial, many employers, including Highgate, welcome candidates with a high school diploma and a willingness to learn. Demonstrating reliability and customer service aptitude can often outweigh formal experience.
Rockville's hospitality sector sees steady demand for Room Attendants, but competition remains moderate. Candidates who highlight flexibility, strong communication, and physical readiness tend to stand out among local applicants.
Yes, Highgate manages a global portfolio of over 400 hotels, providing Room Attendants exposure to various lifestyle and legacy brands. This diversity can enrich your hospitality experience and career development.
Highgate emphasizes innovative hospitality management and uses advanced revenue tools, creating a dynamic environment for Room Attendants. Employees benefit from working within a company known for contemporary programs and global reach.
Room Attendants in Rockville typically earn between $13 to $16 per hour, depending on experience and employer. Highgate offers competitive hourly wages aligned with regional hospitality standards.
A Room Attendant’s day includes prepping cleaning carts, thoroughly sanitizing guest rooms, replenishing supplies, and reporting maintenance concerns. Efficiency and guest satisfaction are priorities throughout the shift.
While no strict certifications are required, training in hospitality standards or OSHA safety practices can enhance employability in Maryland’s hotel industry, including Rockville’s market.
Balancing speed with quality cleaning during peak check-in times can be challenging. Additionally, maintaining courteous guest interactions while managing physically demanding tasks requires strong multitasking skills.