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Front Desk Supervisor Overnight
Company : Omni Amelia Island Resort
Location : Louisville, KY, 40202
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Location
Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.
The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.
Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.
Job Description
The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed.
Responsibilities
- To be thoroughly acquainted with all check-in policies and procedures.
- To be experienced with various guest scenarios.
- To be familiar with all technical equipment related to the Front Desk.
- To be familiar with all hotel facilities and offerings.
- To understand the influence and importance of all departments on the Front Desk.
- Responsible for the training of new associates.
- Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
- Understand and be able to perform rooms control duties.
- Broad knowledge of Opera, Synergy and GoConcierge systems.
- Familiar with all reservation special packages.
- Understand all radio codes and emergency procedures.
Qualifications
- Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered. Strong understanding of front office hotel procedures and practices required.
- Previous cash handling experience required
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Developed computer proficiencies, OPERA experience a plus.
- Must be able to work a variety of shifts, including weekends and holidays
- Must be STAR certified.
- Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
Louisville’s rich heritage shapes this overnight supervisory position by emphasizing exceptional guest experiences tied to local flavors like bourbon culture and urban vibrancy. Supervisors coordinate smoothly with all hotel departments to deliver hospitality that resonates with Louisville’s distinct community and dynamic downtown environment.
Star certification remains crucial for overnight supervisors in Louisville, reflecting four-star service standards. Proficiency in systems like Opera and Synergy, combined with strong cash handling and emergency procedure knowledge, enhances employability, especially given Louisville’s competitive hospitality sector.
Many overnight supervisors progress to roles such as Front Office Manager or Hotel Operations Manager. This position builds leadership skills, operational expertise, and guest relations experience, providing a solid foundation for broader management roles within hospitality.
Omni’s flagship Louisville property integrates upscale amenities like a rooftop bar and urban food hall, offering supervisors exposure to high-profile guest services and community engagement. This environment fosters advanced leadership challenges and networking uncommon in smaller hotels.
Supervisors at Omni balance traditional front desk duties with managing complex guest experiences influenced by the resort’s blend of historic ambiance and modern luxury. This includes overseeing multi-departmental collaboration and maintaining elevated service standards unique to Omni’s brand.
In Louisville, overnight front desk supervisors typically earn between $35,000 and $45,000 annually, which is slightly below the national average due to regional cost of living. However, Omni’s upscale positioning may offer competitive compensation packages including benefits.
Night supervisors in Louisville must manage varying guest profiles, from business travelers to locals visiting urban hotspots. Handling emergency protocols and ensuring smooth operations in a bustling downtown environment requires adaptability and strong communication skills.
Louisville’s hospitality market shows steady demand for overnight supervisors, but competition remains moderate due to the city’s growing tourism industry. Candidates with leadership experience and system proficiency stand out in this evolving labor landscape.
Mastery of hotel management platforms like Opera and GoConcierge is highly advantageous. These tools streamline reservations, room control, and guest service workflows, enabling supervisors to efficiently manage overnight operations in a fast-paced setting.
The role requires stamina for prolonged standing and the ability to handle objects up to 30 pounds. Given the hotel’s size and amenities, supervisors often multitask physically while maintaining attentive guest service throughout overnight shifts.