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Medical Office Assistant
Company : Prime Healthcare Services
Location : Kansas City, KS, 66112
Job Type : Full Time
Date Posted : 31 December 2025
Overview
We are seeking a Medical Office Assistant, also referred to as a Medical Administrative Assistant, Medical Receptionist or Healthcare Administrative Assistant. The Medical Office Assistant (MOA) of the Outpatient Rehabilitation Department is responsible for outpatient throughput. A Medical Office Assistant supports our daily administrative operations by helping patients, providers, and staff stay organized and informed. The Medical Office Assistant will handle front-desk responsibilities, manage patient records, and ensure smooth communication throughout the office.
Shifts Available: Days
Employment Type: Full Time
Hours: 7:30am to 6:00pm Monday - Thursday; 7:30a - 3:00p Friday
Location: Providence Medical Center – Kansas City, KS
Here are some of the benefits of working at Prime Healthcare:
- Health, dental, and vision insurance options
- Paid vacation, sick time and holidays
- Bereavement leave, FMLA and other leave options
- Employer 401K options
- Tuition reimbursement options
- Life, disability, and other insurance options
- Many other amazing benefits
Responsibilities
Essential Duties and Responsibilities (includes, but not limited to):
- Supports Outpatient Rehab Department which includes Physical, Occupational and Speech Therapy services
- Responsible for intake of patient demographics, registration, insurance eligibility and authorization, scheduling, financial counselling, and medical record management
- Maintain equipment temperature logs and cleaning schedules, as well as the basic management of a safe environment of care
- Schedule, confirm, and manage appointments while coordinating provider calendars to ensure efficient patient flow
- Answer phone calls, return messages, greet and assist patients with questions about appointments, referrals, medication requests, complete check-in and check-out processes, verify insurance coverage, and collect required paperwork or copays and general office information
- Maintain accurate medical records by updating patient information, scanning documents, preparing charts, and ensuring compliance with privacy regulations
- Communicate with the population served utilizing age specific techniques from pediatrics, adolescents, young adults, middle adults to geriatrics
- The MOA must maintain proficiency in medical terminology and physical medicine CPT codes
Qualifications
Education and Training
Before we go any further, we do have some deal-breakers. You must have:
- High School Diploma or GED required upon hire
- Basic Life Support (BLS) required upon hire and maintain current
- Knowledge of medical terminology
- Customer Service experience
Additional Qualifications That Are a Plus:
- Previous hospital experience in a physical medicine office
Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/
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Employment Status
Full TimeShift
DaysEqual Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Kansas City, KS
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Frequently asked questions
In Kansas City's outpatient rehab offices, Medical Office Assistants juggle patient intake, insurance verification, appointment scheduling, and maintaining medical records. Their role ensures smooth coordination between physical, occupational, and speech therapy services, optimizing patient flow and supporting providers with administrative tasks essential for daily clinic operations.
Besides a high school diploma, maintaining a current Basic Life Support (BLS) certification is critical for Medical Office Assistants at Prime Healthcare. Familiarity with medical terminology and experience in hospital or physical medicine offices can significantly enhance hiring prospects in this healthcare environment.
Starting as a Medical Office Assistant at Prime Healthcare Services can open pathways toward advanced administrative roles, medical billing, or clinical coordination. Gaining expertise in patient management systems and physical medicine procedures can propel career growth within the hospital’s outpatient rehab and broader medical support departments.
Kansas City shows steady demand for Medical Office Assistants, particularly with outpatient rehab services expanding. While competition exists, candidates possessing BLS certification and prior hospital experience tend to stand out, benefiting from the region’s growing healthcare infrastructure and robust hiring activities.
Medical Office Assistants in Kansas City should be well-versed in regional insurance eligibility protocols and compliance with HIPAA privacy standards. Understanding Kansas state healthcare guidelines, especially for outpatient rehab billing and patient documentation, helps ensure accurate and lawful administrative operations.
Prime Healthcare in Kansas City provides robust benefits including health, dental, vision coverage, tuition reimbursement, and employer 401k plans. Their comprehensive leave options and focus on employee wellness distinguish them from many local competitors, enhancing job satisfaction for Medical Office Assistants.
Prime Healthcare positions Medical Office Assistants as vital connectors between patients, therapists, and providers in outpatient rehab. They manage appointment logistics, maintain precise medical records, and facilitate communication, ensuring that clinical and administrative workflows are seamlessly aligned to support quality patient care.
Medical Office Assistants in Kansas City generally earn between $32,000 and $40,000 annually, slightly below the national average which ranges around $35,000 to $45,000. Salary variations depend on experience, certifications like BLS, and specific departmental demands such as outpatient rehab.
The Medical Office Assistant position at Prime Healthcare follows a structured day shift schedule from 7:30 AM to 6:00 PM Monday through Thursday, and 7:30 AM to 3:00 PM on Fridays. While shifts are fixed, this consistency supports work-life balance within a full-time employment framework.
Challenges include managing diverse patient populations ranging from pediatrics to geriatrics, coordinating multi-therapy appointments, and ensuring meticulous documentation under privacy laws. Handling insurance authorizations and maintaining equipment logs also require a detail-oriented approach to support efficient outpatient rehab services.