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Catering Clerk
Company : Roche Bros.
Location : Wellesley, MA, 02481
Job Type : Part Time
Date Posted : 2 January 2026
Overview
To ensure customer satisfaction by operating the catering department with the highest level of quality service and to achieve expected sales goals.
Minimum Qualifications
- Must be 21 years of age.
- Complete training in catering operations.
- Demonstrate capability to interact with customers, vendors and associates.
- Must have pleasant phone manners, and be sales motivated.
- Must be able to read, write, speak, and understand English, with the ability to follow instructions.
- Ability to work a schedule based on the business needs of the store location.
- Authorized to work within the U.S.
- Valid Massachusetts License.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
- Greet, assist and thank all customers in a prompt, courteous, friendly and business-like manner.
- Commit to the “Golden Rule” and work with other associated to build a strong catering team.
- Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
- Go out of your way to satisfy any request for assistance; phone sales and in store sales, sales follow up, thank you cards, and phone calls.
- Order coordination at store level for customer pick up.
- Telemarketing to generate potential customers.
- Handle various sales and service functions at the catering desk.
- Computer order entry and processing.
- Delivery scheduling and delivery driver coordination.
- Coordination of outsourced vendors (service/equipment rentals).
- Maintaining daily equipment log with scheduled recovery.
- In charge of daily order invoicing.
- Daily processing of direct billing orders, and coordinating the direct billing with the office manager.
- Generate daily checklist of department managers and work order coordination.
- Handle daily delivery logs, weekly sales reports, and billing reports.
- Be safety conscious and correct any unsafe conditions you observe.
- Practice the “Cleaner’s Creed” and proper sanitation procedures.
- Maintain a neat personal appearance including proper uniform.
- Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management.
- Exercise proper safety practices when lifting or moving product or using equipment.
Secondary Job Functions:
- Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
- May be required to deliver catering orders if driver is unavailable.
- Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
- Other duties as assigned by management.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Crawling.
0% (N) Never
Carrying and lifting up to 40 lbs, climbing up to 8 feet, balancing, stooping, kneeling, and crouching,
1-33% (O) Occasionally
Standing and walking on tile or concrete, sitting, pushing and pulling up to 200 lbs, bending, and smelling.
34-66% (F) Frequently
Handling, fingering, feeling, reaching at waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Toxic exposure (see material safety data sheet) or hazardous equipment (mechanical moving parts).
0% (N) Never
Loud noise, slipper or cluttered floor, contact with sharp objects and skin irritants, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of back and neck.
34-66% (F) Frequently
Machines, tools, and equipment utilized:
Computer and telephone.
Repetitive Action:
Continuous movement of entire body.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
Working Conditions: Working environment is inside and may include exposure to cold and hot temperatures.
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Frequently asked questions
A Catering Clerk in Wellesley must skillfully juggle friendly customer engagement alongside precise order entry and vendor coordination, ensuring seamless service flow. This dual focus enhances customer satisfaction and operational efficiency, key to thriving in a busy catering environment like Roche Bros.
Inside Roche Bros., a Catering Clerk navigates fluctuating temperatures and safety protocols, with physical tasks like lifting up to 40 lbs and managing deliveries. Adapting to these conditions while maintaining excellent customer service reflects the role’s dynamic nature within a retail catering setting.
Yes, candidates must hold a valid Massachusetts license and be authorized to work in the U.S. while demonstrating strong English communication skills. These requirements ensure compliance with state regulations and smooth operation within the catering service industry.
Wellesley’s affluent community and active event scene create steady demand for catering roles. The competition for positions like Catering Clerk tends to be moderate, with employers valuing customer service skills and scheduling flexibility to meet local business needs.
Roche Bros. offers an hourly rate ranging from $15.00 to $17.90, which aligns with Wellesley’s market for catering support roles. This pay scale reflects local cost-of-living standards and the hands-on responsibilities expected of a Catering Clerk.
Beyond greeting customers, a Catering Clerk manages order processing, delivery scheduling, vendor coordination, and invoicing. These tasks ensure smooth event execution and require organizational skills alongside frontline hospitality.
Roche Bros. promotes a respectful, supportive, and team-oriented atmosphere, encouraging collaboration among catering staff. Candidates should be prepared to engage positively with coworkers to maintain high morale and deliver exceptional service.
Yes, new hires complete comprehensive onboarding and e-learning modules within their first 30 days, equipping them with essential catering operations knowledge and customer service techniques tailored to Roche Bros.' standards.
Roche Bros. combines a structured schedule, competitive wages, and an emphasis on team culture, differentiating its Catering Clerk roles. Employees benefit from clearly defined responsibilities and ongoing support, fostering career growth within retail catering.
Physical demands include frequent standing, lifting items up to 40 lbs, and occasional climbing. Awareness of safety protocols and proper lifting techniques is vital to prevent injury and maintain productivity in fast-paced catering operations.