Risevoic
Collections Representative (Experienced)
Company : Mci
Location : Dallas, TX, 75234
Job Type : Full Time
Date Posted : 8 January 2026
LOCATION
Dallas, TXJOB TYPE
Full-Time & Part-TimePAY TYPES
Hourly + BonusBENEFITS & PERKS
LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular RaisesAPPLICATION DETAILS
No Resume Required, On-site InterviewPOSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a persuasive communicator with a passion for helping people regain financial stability? We’re hiring Experienced Collections Representatives to recover past-due consumer accounts while maintaining respectful, empathetic, and professional customer relationships.
Join a team that values integrity, performance, and growth. We offer paid training, a competitive compensation structure, and a steady flow of new accounts. You bring the drive, professionalism, and contact center experience we’ll provide the tools and support to help you succeed.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES
Key Responsibilities:
- Customer Contact: Make outbound and receive inbound calls to connect with customers regarding overdue accounts.
- Negotiation & Resolution: Use proven recovery strategies and scripts to negotiate payment plans and settlements with empathy and tact.
- Account Analysis: Review customer accounts to identify payment history and determine the best recovery approach.
- Problem Solving: Offer solutions to customers facing financial challenges to help them maintain good standing.
- Documentation: Accurately update account information, payment statuses, and customer interactions in the system.
- Compliance: Follow all company policies, procedures, and regulatory guidelines, including debt collection laws.
- Performance & Training: Meet monthly recovery goals, attend team meetings, and stay current with training materials and process updates.
- Team Collaboration: Communicate effectively with peers and leadership and escalate unresolved issues when necessary.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Must be 18 years or older
- High school diploma or equivalent required
- Prior experience in contact center roles such as collections, customer service, tech support, sales, or back-office support
- Excellent written and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Familiarity with Windows OS
- Strong conflict resolution, negotiation, and problem-solving abilities
- Customer service-oriented: empathetic, responsive, patient, and conscientious
- Ability to multi-task, self-manage, and stay focused in a fast-paced environment
- Reliable and punctual with a strong work ethic
- Team-oriented with excellent interpersonal skills
CONDITIONS OF EMPLOYMENT
All MCI Locations
- Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
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Frequently asked questions
In Dallas, Collections Representatives excel by combining persuasive communication, conflict resolution, and empathy. Proficiency in managing accounts receivable and familiarity with collection regulations boost success amid the city's growing financial services sector.
Begin with entry-level customer service or billing roles to develop negotiation and problem-solving skills. Volunteering for payment resolution tasks and mastering data entry tools can pave the way for advancement to experienced collections positions.
A Collections Representative primarily conducts outbound calls to discuss overdue payments, negotiates settlements with empathy, updates account records accurately, and collaborates with team members to meet monthly recovery targets in a fast-paced environment.
While formal certifications aren't mandatory, credentials like Certified Credit and Collection Professional (CCCP) can enhance credibility. Local employers in Dallas appreciate candidates familiar with state debt collection laws and compliance standards.
Mci provides competitive hourly wages plus bonuses, paid training, and a variety of benefits including medical and retirement plans. Their emphasis on career growth, a casual dress code, and engaging contests sets them apart in Dallas's collections job market.
Mci fosters professional development through ongoing training, regular performance feedback, and internal promotion opportunities. Dallas-based team members benefit from a supportive culture encouraging skill-building and upward mobility within the company.
Dallas's expanding financial and tech sectors drive steady demand for skilled collections professionals. Companies seek experienced representatives to manage increasing consumer accounts, reflecting a healthy job market for collections roles locally.
Collections Representatives in Dallas typically earn between $15 and $22 per hour, often supplemented by bonuses. The city's moderate cost of living allows for competitive compensation that supports a comfortable lifestyle for full-time and part-time workers.
Successful collections specialists often possess strong typing skills (20+ WPM), proficiency with Microsoft Office, and prior contact center experience. They excel in multitasking and customer-focused negotiation, essential for managing Dallas's diverse client base.
Dallas agents often navigate diverse demographics and regional economic variations, requiring adaptability in communication styles and payment solutions. Local regulatory nuances also demand up-to-date compliance knowledge to ensure ethical collections practices.