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House Attendant
Company : Highgate
Location : Cleveland, OH, 44135
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
La Quinta Inn Cleveland - Airport North
4222 W. 150 StreetCleveland, OH 44135Overview
The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).
Responsibilities
- Buff marble floors daily according to hotel standards.
- Shampoo carpets in the public areas according to hotel standards.
- Shampoo furniture as needed.
- Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
- Handle items for "Lost and Found" according to hotel standards.
- Clean guestrooms as needed.
- Have knowledge of and assist in all emergency procedures.
- Maintain hotel equipment in proper working order.
- Maintain storage of hotel equipment in proper area.
- Complete special projects as assigned by the Housekeeping Manager.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Working as a House Attendant in Cleveland requires frequent lifting of up to 50 pounds and standing for full shifts. The role involves maintaining guest areas and handling luggage, so physical stamina and strength are essential to meet hospitality standards efficiently.
Strong communication skills combined with attention to detail and the ability to handle guest requests courteously are highly valued in Cleveland’s hospitality scene. Familiarity with cleaning standards and emergency procedures also enhances a candidate's profile.
House Attendants can progress to supervisory roles, housekeeping management, or specialized service positions. Gaining experience in guest relations and hotel operations often opens doors to broader opportunities in hotel administration.
Highgate’s global hospitality expertise means employees access advanced training and innovative tools, fostering professional growth. Their diverse portfolio ensures exposure to varied hotel environments, enriching the House Attendant’s skillset and career trajectory.
Highgate emphasizes efficiency and guest satisfaction, supporting House Attendants with modern equipment and clear standards. This approach helps attendants deliver consistent service quality while encouraging proactive problem-solving during shifts.
House Attendants in Cleveland generally earn between $12 and $15 per hour, depending on experience and hotel size. Positions at reputable companies like Highgate often offer competitive pay aligned with industry standards in Ohio’s hospitality market.
Cleveland’s hospitality sector near the airport sees steady demand for reliable House Attendants due to constant traveler influx. While competition exists, candidates with strong work ethic and flexibility typically find opportunities relatively accessible.
Certifications in hospitality or safety procedures offered by Cleveland community colleges or workforce agencies can boost employability. Local hotels often appreciate candidates familiar with regional health and safety standards.
Attendants trained in emergency protocols act swiftly to ensure guest safety and minimize disruption. Understanding evacuation routes and communication procedures is crucial for maintaining calm and order during incidents.
House Attendants focus on cleanliness of public areas, equipment maintenance, and guest item deliveries, differing from Food Attendants who handle dining services or Room Attendants dedicated solely to guest room upkeep.