Premium Suite Attendant | Part-Time | Louisville Slugger Field

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Suite Attendant is responsible for serving guests in the Suites. The Suite Attendant must be personable and able to work in an ever-changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need.

This role will pay an hourly rate of $11.00 and is tip eligible

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until March 6, 2026.

About the Venue

Louisville Slugger Field is one of downtown Louisville’s most welcoming and dynamic entertainment venues, offering an exciting atmosphere for both fans and staff alike. For hospitality team members, Louisville Slugger Field provides the chance to work in a fast-paced, guest-focused setting where friendliness, teamwork, and attention to detail truly shine.  

From premium club areas and suites to fan zones and concourse concessions, the venue offers a wide range of service environments that allow staff to develop skills, take ownership of the guest experience, and be part of the game-day excitement. Working at Louisville Slugger Field means helping create the atmosphere that fans remember—warm welcomes, outstanding service, and the kind of energy that makes every game feel special. 

Responsibilities

• Ability to read and understand suite orders provided by the manager. 
• Provide exceptional hospitality to guests in suites, club spaces, and event areas throughout the ballpark. 
• Responsible for assisting setup of food service areas within specific suites and club areas based upon pre-order 
• Ensures all assigned suites are set prior to event based upon communication received of orders 
• Responsible for ensuring suites has all necessary serving ware 
• Assist with breakdown of suites setups, including disposing of waste and returning equipment. 
• Must be detail oriented to ensure that work is accurate and complete.  
• Have full knowledge of food and beverage menu items and accompaniments 
• Monitor food quality, temperature, and replenishment levels during events; restock items as needed. 
• Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check the guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages. 
• Follow all food safety, sanitation, and alcohol service regulations. 
• Communicate effectively with supervisors, runners, bartenders, and kitchen staff to ensure smooth service. 
• Initiate and maintain friendly and professional contact with guests ensuring that all needs are anticipated and met. 
• Have a high level of social contact. Ability to work closely with staff and deal often with patrons.  
• Handle guest concerns or special requests courteously and escalate issues to management when needed. 
• Ability to mutli-task and work independently during slower times  
• Ability to help provide a safe and clean work environment for both the front and back of the house.  
• Must have a customer-focused, positive, and professional attitude.  
• Ability to read with oral and written communications skills in the English language.  
• Knowledge of basic arithmetic (addition, subtraction, multiplication and division).  
• Must be able to stand for extended periods of time.  
• Ability to bend, stretch, twist or reach out to the body, arms and/or legs. 
• Ability to handle and move objects. 
• Must be able to lift, push, pull or carry heavy objects up to 30 lbs often. 
• Ability to work on a flexible schedule, including nights, weekends, and holidays.  
• You must be punctual with consistent attendance.

Qualifications

• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory. 

Education, Qualifications and Experience:

• At Least 1-2 years’ experience working in a food & beverage or customer service role 

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.