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Work at Home Contact Center Agent
Company : Mci
Location : Beverly, MA
Job Type : Full Time
Salary : $13.00/hr + Bonus
Date Posted : 7 January 2026
Careers | Work at Home Contact Center Agent in Saskatchewan | Careers at Saskatchewan | Provincewide RemoteSkip to Main Content
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Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job.MCI is looking for nationwide work at home customer service, help desk, technical support, and sales representatives to support call demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. There are full-time positions . The positions offer competitive base pay commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, MCI will provide it. You will need a home broadband connection.
--------------This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world .
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).
As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
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Work at Home Contact Center Agent- ID
- 2022-30153
- Department
- z_Advertised on Recruitics
- Location : Location
- CA-SK-
- Employment Type
- Full-Time
- Schedule
- Flexible Day, Evening & Weekend Shifts | M-F, S, S
- Career Level
- Entry-Level
- Wage Description
- $13.00/hr. Base | Bonus & Benefits
- Bonus
- Yes
- Education
- High School Diploma/GED
- Min. Years Experience
- 0
Remote Work-at-Home
JOB TYPEFull-Time
PAY TYPESHourly + Bonus
SALARY$13.00 / hour
BENEFITS & PERKSREMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises
APPLICATION DETAILSNo Resume Required, Phone Interview
POSITION OVERVIEWWE'RE HIRING 1,000 WORK AT HOME STAFF TO SUPPORT FEDERAL, STATE, AND COMMERCIAL CLIENTS
POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?
Our entry-level Contact Center Representatives are responsible for the following tasks:
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunity and apply sales skills to upgrade
- Explain and position the products and processes with customers
- Appropriately escalate customer dissatisfaction with managerial team
- Ensure first call resolution through problems solving and effective call handling
MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
WONDER IF YOU ARE A GOOD FIT?
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
JUST A FEW OF THE BENEFITS
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)REGARDING COVID-19REGARDING MASKS
To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training.In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.
For more information on MCI’s response to COVID-19 please visitwww.mci.world/covid-19
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DISCLAIMERThe purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
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Frequently asked questions
Beverly, MA, has seen a steady increase in remote contact center roles, but competition remains moderate due to ongoing demand for flexible work-from-home opportunities. Candidates with strong communication skills and reliable home setups tend to stand out in this evolving local job market.
Mci offers a base pay of $13.00 per hour for work at home contact center agents in Beverly, MA, supplemented with bonuses and incentives. This compensation reflects regional standards for entry-level remote customer service roles while including benefits like paid time off and medical coverage.
Applicants should demonstrate strong typing speed, basic Microsoft Office knowledge, and excellent verbal communication. Problem-solving abilities and a customer-focused mindset are critical, enabling agents to handle inquiries, troubleshoot, and upsell effectively in a remote environment.
Agents balance answering inbound calls, resolving customer questions, managing accounts digitally, and identifying sales opportunities. The role demands multitasking between systems and conversations while maintaining a positive attitude throughout varied customer interactions.
Many think remote contact center jobs lack career growth or require prior experience. In reality, companies like Mci provide comprehensive training and advancement opportunities, making these positions accessible and rewarding for motivated beginners.
Mci emphasizes a supportive environment with frequent incentives, casual dress codes, and paid training. Compared to competitors, their blend of flexible schedules and engaging contests creates a dynamic culture that values employee contribution.
Mci supplies essential equipment to employees lacking their own, ensuring remote agents have reliable hardware to perform effectively. This policy helps candidates who may not have initial access to professional-grade computers or headsets.
While no strict certifications are mandatory, familiarity with customer relationship management tools and basic IT troubleshooting can enhance candidacy. Massachusetts employers value communication skills and adaptability given the diverse client base.
Mci offers flexible shifts including day, evening, and weekend options, accommodating various lifestyles. This flexibility suits those needing part-time or full-time hours while balancing personal commitments in a home-based setting.
Mci fosters productivity through structured daily incentives and regular performance reviews. Their approach includes virtual team collaboration and ongoing training, helping remote agents stay motivated and connected despite physical distance.