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Case Manager
Company : Adoration Home Health & Hospice
Location : Morehead, KY, 40351
Job Type : Full Time
Date Posted : 8 January 2026
Our Company
StepStone Family & Youth Services
Overview
Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life we encourage you to apply today!Responsibilities
- Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them.
- Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, and preparation of case proposals and other related pre-admission paperwork (i.e., obtains authorization for payment, coordinates availability of an appropriate treatment team).
- Oversees, directs and supervises field staff assigned in assisting with pre-screening process.
- Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate.
- Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures. Presents company’s services, interprets potential reimbursement options and negotiates reimbursement levels with third party payer.
- Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case.
- Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community. Assists in identifying alternative community service sources when company solutions are not appropriate or available.
- Maintains relationships with standard referral sources and payer case managers. Contacts identified referral sources and seeks referrals as appropriate. Records outcome of calls and keeps the SAR informed.
- Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios and provides summary reports to management at requested intervals.
- Implements/maintains, with the up line management, operational processes to ensure compliance with Company policies, requirements and regulatory mandates.
- Adheres to and participates in Company’s mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs.
- Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs.
- Participates in special projects and performs other duties as assigned.
Qualifications
- Bachelor's degree in a human services field or nursing field.
- Valid driver's license.
- Must have two years of experience with case management or related discipline
- Must be able to communicate both verbally and in writing.
About our Line of Business
StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides the full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management and education. For more information, please visit www.stepstoneyouth.com. Follow us on Facebook and LinkedIn.Salary Range
USD $19.00 - $19.23 / Year
Hazard, KY
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Frequently asked questions
Morehead, KY offers a growing demand for Case roles, especially within healthcare and social services. The community-oriented atmosphere often means closer collaboration with local agencies, but the job market is less saturated than metropolitan areas, providing strong chances for career advancement in Case management positions.
Employers in Morehead typically value candidates with certifications related to human services or nursing, such as CCM (Certified Case Manager). Local healthcare providers often prefer professionals holding valid driver’s licenses and experience in client assessment, reflecting the region’s emphasis on hands-on community care.
Daily hurdles often include coordinating multiple client needs while ensuring compliance with healthcare regulations. Managing communications between referral sources, insurance representatives, and clinical teams demands strong organizational skills and empathy to support patients in sensitive environments.
Entry-level Cases often progress into supervisory or specialized roles, such as Case management supervisors or clinical coordinators. Gaining experience in assessment and client negotiation opens doors to leadership positions, particularly within organizations focusing on child welfare and foster care.
At Adoration Home Health & Hospice, Cases act as vital liaisons between referral sources, clinical management, and families, emphasizing personalized pre-screening and thorough case proposals. This creates a comprehensive, client-centered approach uncommon in larger, less personalized organizations.
This position blends traditional healthcare Case responsibilities with a strong focus on family and youth services, requiring familiarity with foster care systems and community resources. The role demands both clinical knowledge and community liaison skills, reflective of Adoration’s holistic care philosophy.
The salary for a Case in Morehead at Adoration Home Health & Hospice typically falls between $19.00 and $19.23 per hour. This range aligns competitively with local market rates for entry to mid-level Case roles within healthcare and social service sectors.
Candidates with two or more years in case management or related fields, strong communication skills, and a valid driver’s license tend to be highly sought after. Experience navigating insurance authorizations and building community resource networks adds significant value.
Understanding the tight-knit community and emphasizing relationship-building with referral sources is crucial. Flexibility in managing paperwork alongside in-person client interactions aligns well with Morehead’s preference for personalized, hands-on healthcare support.
Many assume Cases solely handle paperwork, but the role is deeply involved in client advocacy, negotiating reimbursements, and coordinating multidisciplinary teams. It requires balancing administrative tasks with empathetic client engagement, particularly in sensitive foster care environments.