Risevoic
Resort Experience Planner
Company : Omni Amelia Island Resort
Location : Asheville, NC, 28804
Job Type : Full Time / Part Time
Date Posted : 9 January 2026
Location
Omni Grove Park Inn & Spa
The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.
Job Description
The Resort Experience Planner will be responsible for capturing additional incremental revenue through outbound sales efforts not reserved during the initial sales process.
Responsibilities
- Must have thorough knowledge of the property, guestrooms, package options, and amenities of the property
- Make outbound activity sales calls; offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options (when applicable)
- Up-sell room types to maximize hotel average daily rate
- Coordinate with DORM to develop and coordinate strategies that will drive activity revenue into need times/dates for ancillary revenue outlets
- Achieve monthly revenue goals for the position as defined by the DORM and senior property leadership
- Implement Moments of Service (MOS) on every call
- Reserve golf tee times, spa appointments, dining reservations, etc. in all activity applications
- Track success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basis
- Post advance deposits and route billing of activity reservations (when applicable)
- Process activity confirmation
- Answer inbound calls; check voicemail/inbox and answer emails in a timely manner
- Other duties as may be assigned by management
- Review arrivals report, opt in report, and rate codes to identify guests for outbound sales efforts (i.e. upselling web reservations, LOS patterns, etc.)
Respond to guest requests for Experience Planner services in a timely manner
Email relevant correspondence with appropriate departments
Make detailed reservation notes in reservation to ensure accuracy
Qualifications
- Experience with sales is required. Hotel or resort experience highly preferred.
- Previous hotel experience in a Reservations or Front Office environment is preferred.
- Strong keyboard skills preferred.
- Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel.
- Ability to learn and master multiple software systems required.
- Strong working knowledge of Microsoft Excel.
- Must be organized with the ability to handle multiple tasks.
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Frequently asked questions
A Resort Experience Planner in Asheville leverages knowledge of regional highlights like the Blue Ridge Mountains and local culture to customize packages, enhancing guest engagement with authentic experiences. This local insight is key to upselling and boosting ancillary revenue while enriching visitors’ stays.
Effective Resort Experience Planners combine deep property knowledge with sales acumen and multitasking abilities. Mastery of reservation systems, strong communication, and a knack for personalized guest interactions distinguish top performers driving incremental revenue in dynamic resort environments.
Starting as a Resort Experience Planner opens doors to roles in resort management, sales leadership, or guest services direction. Gaining expertise in revenue optimization and guest satisfaction lays a foundation for advancing within hospitality operations or strategic marketing teams.
At Omni Amelia Island Resort, planners benefit from a rich culture of empowerment and respect, coupled with access to premier amenities like award-winning spas and golf. This environment fosters creativity in crafting guest experiences backed by strong team collaboration and leadership support.
Omni Amelia Island Resort provides comprehensive training, collaborative strategy development with the Director of Resort Marketing, and tools for tracking sales performance. This structure ensures planners are well-equipped to meet monthly revenue goals while delivering exceptional guest service.
Resort Experience Planners in Asheville typically earn between $38,000 and $48,000 annually, reflecting local market rates and the hospitality sector’s standards. Compensation often includes performance incentives tied to upselling and guest satisfaction metrics.
While no strict certifications are mandated, proficiency in reservation systems, Microsoft Excel, and CRM software is highly valued in Asheville’s resort industry. Candidates adept in these tools can streamline bookings and enhance tailored guest experiences efficiently.
Asheville's growing tourism boosts demand for resort hospitality roles, increasing opportunities but also intensifying competition. Candidates with sales expertise and familiarity with local attractions tend to have an edge in securing Resort Experience Planner positions.
Beyond standard reservations, planners coordinate spa, golf, and dining bookings while personalizing packages. They engage guests via outbound calls to upsell experiences, ensuring each interaction delivers memorable moments that elevate overall guest satisfaction.
The resort's ethos of gratitude and empowerment encourages planners to take initiative and cultivate genuine guest connections. This supportive atmosphere enhances creativity in customizing offerings, making the planner’s role both impactful and rewarding.