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Concierge-Part-Time-Troy
Company : American House Senior Living Communities
Location : Troy, MI, 48083
Job Type : Part Time
Date Posted : 29 December 2025
Concierge Position Summary
Under the general direction of the Executive Director, primary responsibilities include, but are not limited to, the overall management/integrity of the building during weekends and as scheduled.
Primary Responsibilities for Concierge:
- Ensure the highest quality of customer service is available for our residents
- Respond and address to any resident concerns which arise during shift
- Responsible for carrying out any emergency procedures required during shift
- Responsible to be knowledgeable and successful using the BILD sales system
- Responsible for running or overseeing weekend activities
- Notifies Executive Director of emergency situations
- Notes areas or articles in need of repair and reports to Assistant Director
- Other duties as assigned by Executive Director
Company Overview
Founded in 1979, American House Senior Living Communities’ vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.
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Frequently asked questions
Working part-time as a concierge in Troy involves managing building integrity during weekends while actively addressing resident needs and coordinating activities. The role requires multitasking between oversight duties and personalized service, ensuring a safe and welcoming environment for seniors, especially in a community-focused setting like American House.
Key abilities include excellent communication, quick problem-solving, emergency responsiveness, and proficiency with the Bild sales system. Candidates should also demonstrate empathy for seniors and the capability to manage weekend activities smoothly, reflecting the high service standards expected in senior living environments.
Starting as a concierge can lead to roles in facility management, resident services coordination, or administrative leadership within senior living. Gaining experience in emergency protocols and resident relations at American House builds a strong foundation for growth in the senior care and hospitality sectors.
While formal certifications aren't always mandatory, having training in first aid, CPR, or senior care is highly valued in Troy's retirement community sector. Such qualifications enhance a candidate's ability to respond effectively during emergencies and improve their appeal in local hiring markets.
Troy's demand for part-time concierges in senior living is moderately competitive due to growing aging populations. Candidates with strong customer service skills and weekend availability tend to stand out, as American House and similar employers prioritize reliability and compassionate care in their hires.
American House emphasizes meaningful relationships and compassionate care, expecting concierges to foster a warm, supportive atmosphere. This focus shapes daily interactions, requiring staff to go beyond typical duties by engaging authentically with residents and contributing to a family-like environment.
The company empowers concierges to handle emergencies, report maintenance needs, and spearhead weekend activities, ensuring residents' wellbeing and comfort. This hands-on approach reflects American House's commitment to personalized, attentive care even during limited-hour shifts.
In Troy, part-time concierge roles at senior living communities like American House typically offer wages ranging from $12 to $16 per hour, depending on experience and shift timing. This aligns with local market standards for part-time customer service positions in healthcare-adjacent settings.
Troy benefits from accessible roadways and moderate traffic, making commutes reasonable for part-time staff. Candidates living nearby often find the location convenient, though weekend shifts may require planning around local event traffic or seasonal road conditions.
Concierges may face unexpected emergencies or urgent resident needs during off-peak hours. Staying calm, having thorough knowledge of emergency protocols, and maintaining clear communication with the executive director and assistant director are essential strategies to navigate these situations effectively.