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Lead Registration
Company : Prime Healthcare Services
Location : Mesquite, TX, 75149
Job Type : Full Time
Date Posted : 6 January 2026
Overview
Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! Dallas Regional Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.
Dallas Regional Medical Center is a 202-bed acute care hospital accredited by The Joint Commission that offers a wide range of medical services including 24/7 emergency care, cardiology, wound care, surgical services, cardiac catheterization, and imaging. The hospital is the only Certified Stroke Center, Accredited Chest Pain Center, and Labor and Delivery Unit in the area. In addition, Dallas Regional is the only Trauma Center for 13 miles, and was the first Accredited Geriatric Emergency Room in Dallas County. The hospital is a recipient of Healthgrades Patient Safety Excellence Awards, 15 Healthgrades Five-Star ratings over the past three years, and Straight "A" Hospital Safety Grades from The Leapfrog Group since 2018. For more information visit www.dallasregionalmedicalcenter.com.
Responsibilities
The Lead associate is responsible for ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility. The Lead associate coordinates break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break, and assists Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations. The Lead associate is knowledgeable regarding all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures. Under the Supervisor's direction, he/she takes the lead in assuring compliance and completion of all daily duties within the department. The Lead associate sets the example in exemplary customer service and overall conduct he/she relates well to patients, visitors, physicians, other departments, management, employees in own department, etc.
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Qualifications
Education and Work Experience1. High School Diploma or equivalent required. 2. Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred. 3. Exceptional interpersonal & organizational skills. 4. Demonstrated leadership and management abilities. 5. Extremely high degree of attention to detail. 6. Good written and verbal communication skills. 7. Ability to prioritize. 8. Good analytical & problem solving skills. 9. Proficiency in Microsoft Word and Excel. 10. Ability to effectively manage multiple demands and function well under pressure.
Employment Status
Full TimeShift
VariableEqual Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
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Frequently asked questions
Strong organizational skills and the ability to manage patient flow efficiently are key. A lead registration professional must also demonstrate excellent communication, problem-solving capabilities, and the capacity to mentor team members while maintaining compliance with healthcare regulations.
Unlike typical admin roles, a Registration Lead oversees patient intake processes, ensures accuracy in data entry, manages staff schedules, and addresses volume fluctuations. This position demands multitasking under pressure while maintaining high standards of patient service.
Yes, certifications like Certified Healthcare Access Associate (CHAA) are highly regarded locally. Given the healthcare landscape in Mesquite, possessing recognized credentials improves job prospects and reflects a commitment to industry standards.
Mesquite's healthcare sector is growing, but demand for skilled registration leads remains moderate. Candidates with leadership experience and healthcare access certifications often find opportunities more accessible, although competition can rise due to the region's expanding medical facilities.
Lead Registration positions in Mesquite typically offer between $48,000 and $58,000 annually, reflecting the role's responsibility level and local cost of living. Prime Healthcare Services is known to provide competitive compensation aligned with market standards.
Prime Healthcare Services fosters development by offering ongoing training, leadership opportunities, and exposure to diverse patient care environments. Their focus on quality and community involvement helps employees build skills relevant to healthcare management.
The Lead Registration position shapes patient experience by ensuring smooth registration processes, timely collections, and exemplary customer service. This role acts as a liaison, promoting positive interactions between patients and the hospital's administrative functions.
Proficiency in Microsoft Word and Excel is crucial, along with adeptness in patient access software. The lead must analyze registration data accurately, troubleshoot discrepancies, and support staff in maintaining data integrity under pressure.
Adapting to variable shifts requires disciplined time management and clear communication with supervisors. Many professionals in Mesquite leverage flexible scheduling policies and prioritize self-care to maintain a sustainable balance amid fluctuating hours.
Handling high patient volume during emergencies and coordinating staff coverage at trauma centers demands quick decision-making and flexibility. Leaders must also uphold stringent compliance standards while managing stress and ensuring seamless patient throughput.